Common questions.
Straight answers. Still curious? Call us.
General
About Binarium.
What do you actually do?
Managed IT, cloud, cybersecurity, networking, phones and web — one partner for the whole stack.
Who do you work with?
Small and mid-sized businesses across Ontario: dental, medical, veterinary, construction, co-working, education, manufacturing and more.
How fast do you respond?
Our help desk runs 24/7. Response targets are set by your service tier and written into your agreement.
Do we need a contract?
We'll walk you through the options in your free IT assessment — no pressure.
Can you work with our existing IT person?
Yes. Many clients keep an in-house lead and use us for depth, security and after-hours cover.
Where is our data stored?
CloudServ runs in Tier 3 Canadian data centres with replication to a second Canadian site.
Do you offer vCIO / strategy?
Yes — IT assessments, technology planning and virtual CIO guidance.
How do we get started?
Book a free IT assessment. We'll review your setup and send a written plan.
Services
About our services.
Do you replace our IT person?
Or work alongside them. Many clients keep an in-house lead and use us for the depth and after-hours cover.
Is backup included?
Depending on your service tier — we'll spell it out in the proposal.
Can we keep our numbers?
Yes — we port your existing numbers.
Do we need new phones?
Not always. If you do, we supply and set up Fanvil handsets.
Can CloudServ replace our physical servers?
Yes — most clients run 100% cloud workloads.
How fast can you restore?
Files in minutes, a full server in 15–45 minutes.
Do you work with our existing cameras?
Usually — we support Hikvision, UniFi and Axis.
Will this help with cyber insurance?
Yes — we help put the required controls in place and document them.
Do you deal with our ISP?
Yes — we coordinate with carriers so you don't have to.
Which gear do you support?
UniFi, Cisco, Fortinet and OPNsense.
Is email included?
We keep email separate from web hosting — it's more reliable that way.
Will you move our site?
Yes, migrations are free.
Free IT assessment
Let's look at your IT.
Free assessment. Written plan. No pressure.